2022 Booking Terms & Conditions

Low Season & Mid Season Booking Conditions

  • 2 nights = full payment at time of booking
  • 3 nights or more = £20.00 deposit per pitch

Any remaining balance of pitch fees for the period booked are payable 28 days prior to the commencement of your holiday.

We regret we are unable to accept 1 night bookings in low & mid season.

High Season Booking Conditions

  • £50.00 deposit per pitch per week

The balance of the pitch fees for the period booked are payable 28 days prior to the commencement of your holiday.  During high season date periods a Saturday to Saturday booking is required.

Payment Policy

Any remaining balance payments are due 28 days prior to the commencement of your holiday.  Failure to pay the balance payment by the specified date may result in your booking being cancelled with no refunds being made. We will always attempt to contact you via e-mail and telephone before cancelling your booking, however if we fail to receive a response and payment completion after this your booking will be cancelled.

We accept all major debit and credit cards (excluding American Express).

Cancellation Policy

No balance payment is required if a cancellation is made more than 28 days prior to your arrival date.  In this instance your deposit is not refundable.

If cancellation notice is given between 28 days and 14 days of your arrival date, no refund, either partial or full will be offered.  However we may at our discrepancy, offer a reschedule of dates where availability allows.

If you cancel on or less than 14 days prior to the commencement of your holiday no refund, either partial or in full, will be given.

COVID-19 Cancellation

Arrival & Departure

Pitches are available from 2pm onwards on day of arrival and must be vacated by no later than 12 noon on day of departure.  Please advise if arrival is expected after 6pm.  To avoid disturbance to other guests no arrivals permitted after 10pm.

Early Departure

No refunds will be given for early departure.  

We require full payment of the pitch fees for the period that has been booked 28 days prior to the commencement of your holiday.  At the time of balance payment being due we cannot amend your balance if you choose to depart on an earlier date than originally booked.

Occupancy

A maximum of 6 people per pitch booked – up to 4 additional guests may join you on your pitch at an additional charge of £5.00 per person per night.

Unaccompanied children (under 18) are not permitted to stay onsite. They must be accompanied by an adult over 25 years of age. Children and dogs must not be left unattended on site at any time.

Group Bookings

We welcome group bookings but ONLY by prior arrangement by phone so we can accommodate you appropriately.  Please contact us directly to organise group bookings.   We reserve the right to cancel group bookings or ask guests to leave the site without refund if they fail to disclose group gatherings to us in advance. 

Noise & Code of Conduct

We expect all our guests to respect and look after the site. 

Please consider other guests and keep noise to a minimum after 10pm and first thing in the morning.  We will not tolerate unacceptable levels of noise or loud music that disturbs others.  In the event of any unacceptable behaviour we reserve the right to ask you to leave the site without a refund.  If you experience noise issues, please contact reception and a member of our team will deal with this.

Parents are responsible for their children at all times and as such children must always be supervised.

Smoking

Smoking is not permitted in any facilities or communal areas.

Additional Tents

All pitches are limited to two additional tents per pitch and these must be no larger than two-man tents in size.

Groundsheets

It is requested that you use a breatheable groundsheet and when possible please lift your groundsheet daily in order to keep our grass in good condition.

Parking

All pitches are limited to 1 car per pitch.  Additional cars must be parked in the overflow car parking area in our storage field.  Please ensure you park within your pitch and do not block roads or access to other pitches.

Dogs

Well behaved dogs are welcome at Mossyard and owners must always be responsible for them.  Dogs are not allowed in the facilities or communal areas.  We are happy for dogs to be walked around the beach paths but we would ask that you do not enter any fields being used for agricultural purposes.  All dog mess must be cleaned up and deposited in bins.

Jet Skis

We regret Jets Skis are not permitted at Mossyard.

TV Reception

Due to our rural location we cannot guarantee a good TV signal on all pitches.  We therefore advise that if this is important to you a satellite dish is necessary.

Fires & BBQ's

BBQ’s are permitted on site but we regret fire pits are not allowed to be used on any pitches on site.  We are happy if you wish to have a fire on the beach but we ask that all fire debris is removed and the beach is left as you found it.

Cleaning, Refuse & Recycling

Guests are expected to leave pitches in a clean and tidy condition.

The dishwashing area, showers and toilet facilities should always be left in a clean and tidy manner for the next user.

We would ask that all guests appropriately recycle ALL rubbish and adhere to the correct bin usage.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance, so should you need to cancel your holiday for any reason your costs will be covered.  Mossyard is not liable for any loss incurred by guests failure to attend their booking.

Complaints & Suggestions

We welcome all comments from guests and always aim to improve what we do.  If you have suggestions on ways we can improve our guest experience please let us know by email enquiry@mossyard.co.uk.  

In the event that you wish to make a complaint during your stay please contact us whilst you are on site and we will do all we can to rectify the situation. 

Additional

Failure to comply with these terms and conditions will make you liable to lose your booking or your right to stay at Mossyard without refund.  Guests are expected to follow any additional requests and safety instructions issued by site staff.  This is for the safety and enjoyment of all site users and staff. 

All data collected is for the sole use of Mossyard in relation to your booking and services provided by Mossyard and we will not pass or sell this information onto any third party.